Terms and Conditions
This site is owned and operated by Cocoa Libre Ltd who are dedicated to your satisfaction and enjoyment of our products. If you have any suggestions, comments or if you need to contact us, please use the details below:
Cocoa Libre Ltd, Unit 5 Market Industrial Estate, Yatton, BS49 4RF
Phone: 01934 832958: this is not always manned so please leave a message and we will get back to you within 24 hours.
Email: [email protected]
Company Registration Number: 12588915
VAT number: 366 3451 86
MAKING A PURCHASE
We have made this very simple for you. Just browse the shop on our site, select the items you are interested in to find out more and add them to your cart. You can then go back to the shop to look at the other items on offer, or checkout. You will be shown a list of your choices at checkout, which you can then add to or remove from your cart, and when you are happy with your selections you can checkout, and you will be taken to Paypal to complete the order. When ordering online, payment is required up front in £ (pounds sterling) using either Paypal or Shopify Payments (all major cards accepted, and no account needed).
Once you have paid you will receive an email confirmation of your order which will list what you have ordered and how much you have paid. If your order amounts to over £30 in total (goods only) then we will not charge you for delivery within the UK, it’s on us!
We do not store any card details once your order has been processed. Our payments are processed through either PayPal or Shopify Payments and all payments are encrypted for your protection and are totally secure.
Cocoa Libre Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
If you opt-in for marketing some personal information including name and email address will be shared with a third party, MailChimp. This is used for the purpose of sending promotional materials and special offers via email. You can opt-out at any time either by contacting us or by clicking the unsubscribe link located the end of an email
Cookies are used on this site where they are necessary for the site to function as it should. They are used to aid navigation, tracking non-identifiable website activity and to keep track of the contents of your shopping cart. If you turn off cookies, unfortunately, you may not be unable to place orders or benefit from the other features that use them.
Your rights to return goods are protected under the EU Distance Selling Directive.
We hope you love our products and come back for more!! Be assured though, if for any reason you decide to cancel your order you can do so by returning the goods within 7 working days from your purchase for a full refund. Please contact us by phone or email at the address above to let us know. If you are returning an item because of an error on our part or because it is damaged or defective, we will be happy to refund the delivery charges incurred in sending the item to you and we’ll reimburse your costs in returning it to us. When you return goods, please retain proof of posting from your shipper. We cannot be responsible for any items that fail to reach us. Your refund will be paid within 30 days. Any goods returned must be unopened, in the original packaging.
Every effort is made to process and dispatch all items ordered within 2-5 working days (weekends and bank holidays excluded). If next working day is chosen before 12pm your order should arrive within the specified time window.
Please ensure your delivery address is correct. If ordering through PayPal please ensure your PayPal address is correct and up to date. Incorrect postcodes given at the time of the order may cause a delay or even loss of goods which we are not liable for.
Your items will be dispatched via Royal Mail Tracked or if overweight, or Next Day delivery is chosen will be via DHL
We currently offer postage for orders up to £29.99 at £3.50 standard. Any orders over £30 receive their postage free of charge. All prices shown include VAT.
For International orders postage is calculated at checkout with options for standard or tracked delivery services. Orders under 2kg will be despatched via Royal mail.
We currently offer free Local pick-up from out factory - Cocoa Libre, Unit 5 Market Industrial Estate, Yatton, BS49 4RF
Once we receive your order it should be ready to collect within the next working day - we will send you an email confirming when your order is ready to collect
Pickup times are between 10:00-15:30 Monday To Friday - please see our website home page or social media pages to be kept up to date with any closures
We cannot accept responsibility for a delay in the delivery of the items caused by the delivery service. Please be aware that at peak times e.g. Christmas, and during certain events, or adverse weather conditions, delays may occur. Please enjoy!